Existing Customers - Order Specific Enquiries
If you are an existing customer of instockdirect.com and wish to contact us regarding an order then we advise that the most efficient way to do so is to login to your instockdirect.com customer account and send us a message using the Messaging tool.
All other Enquiries
Registered Office Address:
27 Beechwood Drive
Company Registration Number :: SC 326237
VAT Registration Number :: GB 915 8532 12
*IMPORTANT :: Please do not return goods to this address. Goods returned to instockdirect.com without return authorisation will be refused upon arrival and returned directly to sender (if a returns address is supplied) we will not accept responsibility for any goods that go missing as a result of non authorised returns with or without a returns address. If you wish to return goods please log in to your instockdirect.com account select the order containing the goods that you wish to return click the return item(s) option and follow the instructions on screen.
If you should still prefer, you may call us on 07970084680 and leave a message. A member of our customer service team will get back to you as quickly as possible. Please do be advised that we do not operate a call centre. The reason, to keep our overheads to a minimum thus allowing our savings to be passed to our customers.
As an internet retailer our preferred method of non order specific contact is via the below contact form. Contact via this form allows our staff time to read, action and thoroughly source information or answers to any queries or questions that you may have and prevents us from having to place customer calls on hold for extended periods of time whilst sourcing information.
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